Subject: English Language Test - Imran Khan
From: Imran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 13:31:29 -0500

| | Foreign Language Screening Test

Name | Imran Khan    /  (+91) 8130306248    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are sorry that you didn't receive your order on time as we promised to deliver it by the mentioned date. We would like to inform you that the carrier tried to deliver the order, due to incorrect address the item is not yet delivered.

We are extremely sorry for the inconveniences caused to you in this case, I would request you to please update the address on the app from your side and verify the same for future updates. Please be assured once the address will be updated the order will be delivered to the correct address. In case, we fail to deliver it we will surely help you with the full refund with the compensation for the inconvenience you faced. Thanks for your understanding in this case.

Thanks and regards

XYZ company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,

Thanks for reaching to Homebox Team. We are sorry that you received a defective/damage item. We would like to inform your that We have received your complaint related to this issue and our service engineer team will reach out to you within 48 hours to check the issue with the item if they find any issue with the item they will uninstall it snd

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