Subject: Trainer Candidate - Neha Tripathi
From: Neha Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 13:00:31 -0500

| | Tech Support Test

Name | Neha Tripathi
E-mail | [email-masked]
Phone Number | (91) 8586030480
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad UP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gen | process associate | 30 april | 24k
Previous Employer 1 | Ebix cash | sn process associate | 8 Aug 2022 | 14k
Previous Employer 2 | tech Mahindra | customer supposed associate | feb 2014 | 11k

If Selected, how much time do you need to join? | 30 days notice period
Please briefly describe your work experience specifically in Quality? | Currently working with UK santander corporate banking, resolve email reply to customer's, banking support team, to give process process trained. to do impost new cases.etc.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | As a trainer  I can handle my team in  any difficult situation, discuss and improve process knowledge according to every team employee mind setup.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | only level of customer satisfaction is makes the difference between good & great.understand the customer mind setup and then reply so always customer will be happy.
What according to you makes you a good candidate for this position? | hard work & handle any situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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