Subject: English Language Test - Gagan Agrawal
From: Gagan Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 11:26:50 -0500

| | Foreign Language Screening Test

Name | Gagan Agrawal    /  (+91) 7310556426    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi user,
we regret this issue and highly appreciate to you for your patience. We want to tell you that I think you entered your address wrong by mistake that's why our courier partner is unable to deliver your order right now. Now you can either place your order again or check your address and update us. we are waiting for your response and gratitude to you for your belief in our company 😊

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr Abdul
we regret any issue from us and we appreciate to you for your patience please share pictures of the scratches then our technical team look into this matter and updated you very fast. And don't worry we value your money and we replaced it if this happened from our side.    Happy shopping

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