Subject: English Language Test - Akansha Jha
From: Akansha Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 09:54:39 -0500

| | Foreign Language Screening Test

Name | Akansha Jha    /  (91) 8826443165    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam

I hope you good and well,We sincerely apologize to you for the delay in delivery of the products you ordered with us.I inform to you, your shipping address was wrong that's why delay your product. Please share the correct address than i will send your product at your home.

Thank you
Babyshop.com
Akansha jha
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii mam,

I hope you good and well,We sincerely apologize to you defective tv cabinet, i am so sorry for this inconvenience. I will discuss my team for your problem, we will make sure definitely solve your problem as earliest.

Thank you for your patience.

Akanksha jha

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