Subject: English Language Test - T WANGSHEN Konyak
From: T WANGSHEN Konyak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 09:50:53 -0500

| | Foreign Language Screening Test

Name | T WANGSHEN Konyak     /  (+91) 9863534829    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear, customer we have received your request to check the status of your order which was placed 14 days back, as per our concerned and tracking we found out that there was a mistake in your address.No address are found as like mentioned in your order we are facing to locate the address. Therefore we requested you to make change in  the address and re-try again.
Sorry for inconvenience.

Thank You for contacting with us.
Executive babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear, customer
We have received your complaints against the product which you'd purchased from us. We have learned and understood you're problem but we are sorry for the complaint. I hope you have read and understand the policy of the company before you made a purchased.

Thank You Homebox Team.

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