Subject: English Language Test - Rishabh Wahi
From: Rishabh Wahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 09:37:07 -0500

| | Foreign Language Screening Test

Name | Rishabh Wahi    /  (+91) 8171222230    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

I hope you're doing well. I'm really sorry that you haven't received the order yet.

As I check with the carrier. Unfortunately, the carrier company couldn't carry on with the required process as the address was wrong.

I would be great full to you if you could send us the correct address with two telephone numbers as to the who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Warm regards,
Babyshop.com
Customer Service Representative
Rishabh Wahi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I hope you're doing well. I'm sorry that you received the faulty TV cabinet. Don't worry, I shall do my best to obtain this resolution for you.

You can return us the faulty item. Whenever you will return our warehouse team will investigate for you and send you a replacement order behalf of this faulty item.

I hope that's agreeable to you. If you have any other questions please reply to me on the same email trust me, I will be happy to serve you.

Warm Regards
Sr. Customer Service Representative
Rishabh Wahi

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