Subject: English Language Test - VISHAL KUMAR
From: VISHAL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 07:14:19 -0500

Foreign Language
Screening Test

Name

VISHAL
KUMAR    /  (+91) 8287298769    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Respected Sir/Madam

This email is a response to the email sent by you on 20/02/23, regarding your
order of handbag from our store. I would like to inform you that your order was
shipped by us and handed over to the courier company the same day when order was
placed. The courier company tried to deliver the order but the address provided
by you was not correct which lead to returning of the order. Therefore, I would
like to request you to provide us the correct address with two contact numbers,
so that we can start the delivery process.

Thank You,

Vishal Kumar

Customer Support Executive

Baby Shop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Respected
Sir

This email is a response to the email sent by you on 20/02/23, regarding your
order of a TV Cabinet from our store. I apologize for the inconvenience caused
to you and would like to inform you that you can replace or return your order
from our website by going to the section "My Orders" and selecting
"Replace/Return" option.

Thank You,

Vishal Kumar

Customer Support Executive

Baby Shop