Subject: Trainer Candidate - Saumya Tripathi
From: Saumya Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 06:21:29 -0500

Tech Support
Test

Name

Saumya
Tripathi

E-mail

[email-masked]

Phone Number

(91) 8318948853

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Varansai

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

fitochem laboratories

QA
officer

Currently working

42400

Previous Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

Quality
Audits,Training and Development,  Customer complaints, Process Validation ,
Check Quality of products ,change control, Team management and all the work
related to quality assurance.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

As a quality assurance team it is our responsibility to see
that the product quality which is send to our customers are good but once’s a
situation came when the labels of the product where Mis matched and the quality
executive which was assigned to check did not checked it properly and product
went to customer and then customer complaints came of Mis labelling. The I Being
a QUALITY officer investigated the matter and filled the CAPA(corrective and
preventive action) and the SOP of labelling the product  and assigned two
check point before releasing the product .Then I told the QA executive who was
there to fill the CAPA of his own doing such mistake. Then gave all the team
members the training to changed SOP and how to check the labels . Made a format
of a check point. And made sure this event does not happens again.For managing
the quality of any team there should be proper training of every employee at a
regular intervals of time and there should a check point (format) to make sure
things are going right.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means solving problem eventually and great
customer services means solving the problem immediately and making sure that it
does not happens again in future.

What according to
you makes you a good candidate for this position?

I have
great communication skill and Team management skill. I have expertise in
handling customer complaints and Audit. I solve any problem from in-depth and
make sure it does not happens again. I am a good learner .

I can work under pressure . Have been work for 4 year in Quality Assurance team
so I have a great experience of that.and after being selected I will add my all
the experience in this job.

On a scale of 1 - 5 please rate your
fluency in spoken English

5