Subject: English Language Test - GHULAM AMBIA
From: GHULAM AMBIA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 06:05:22 -0500

| | Foreign Language Screening Test

Name | GHULAM AMBIA    /  (+91) 9871469739    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From: [email-masked]
Subject: Status of undelivered order.

Dear customer,

Thank you for reaching out to us regarding the status of your order. We sincerely apologize for the inconvenience to you.

As per our records, your order was shipped out 14 days ago and was handed over to our courier partner on the same day. However, we have received an update from the courier that they were unable to deliver the order to you due to an incorrect address on file.

We understand the frustration this may cause. For your convenience, we request you to kindly provide us with the correct address so that we can update it on our records and have your order delivered to the right location.

Once we have received the updated address, we will immediately forward it to the concerned courier partner and request them to deliver your order without any further delay.

Thank you for your patience. Please let us know if you have any further queries.

Sincerely
Customer care representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Subject: Replacement of TV cabinet

Dear Abdul,

Thank you for bringing this to our acknowledgment and we sincerely apologize for any inconvenience caused. We understand your exasperation with the scratches on your TV cabinet and we would like to assure you that we are here to help you.

As per our return policy, we offer a 14-day return or exchange policy for all our products. You placed your order on 1/03/2023, So you are eligible for returning and replacement of the TV cabinet or if you prefer, we can initiate a refund for your purchase.

Our team will be in touch with you shortly to discuss the options and arrange a pickup time. Rest be assured that we will make all necessary arrangements accordingly.

Once again, we apologize for the inconvenience caused and appreciate your patience and understanding in this matter.

Please let us know if you have any further questions or concerns. We are always here to help.

Sincerely
Customer Care Representative
Homebox

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