Subject: Trainer Candidate - Jagriti Yadav
From: Jagriti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 05:46:52 -0500

Tech Support
Test

Name

Jagriti
Yadav

E-mail

[email-masked]

Phone Number

(91) 7835939686

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gautam Buddh Nagar

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Na

Previous Employer 1

Igt solutions

Lead trainer

17
Dec 2022

Previous Employer 2

Concentrix

Product trainer

11 Dec 2021

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in Quality?

Training
nht batches , feedback sharing, classroom training, DTR and RAG maintenance

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situation in my career experience while
managing and improving quality of an alloted team was to implement any required
change in system as per business requirements. For an example, if any new tool
was to be launched in process and team not being well versed with the new tool
functioning at times could lead to less production or slight unexpected
performance as compared to that with regular old tool they used to work on. Thus
briefing the team proactively and keeping them updated about new tool commands
and usage, training them about it often worked better without affecting team
performance.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Great
customer service includes listening , understanding and resolving
customer's primary concern. It's a step by step approach to get good
customer satisfaction score. Once we understand customer's issue we can
acknowledge and assure customer's issue by providing appropriate resolution
depending on scenario.

What according to you makes you a
good candidate for this position?

A good candidate for this
position could be someone who has prior experience in training/handling multiple
teams or batches, someone who is a good listener and problem solver, performance
driven and optimistic.

On a scale of 1 - 5 please rate your
fluency in spoken English

5