Subject: Fw: English Language Test - Rohit R
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 6 Mar 2023 10:07:40 +0000

interview

________________________________
From: Rohit R <[email-masked]>
Sent: Monday, March 6, 2023 3:30 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Rohit R

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Rohit R    /  (91) 7827120614    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Sir,

Greetings for the day.

Hope you’re doing great!

Thank you for reaching out and apologies for the inconvenience caused. I understand that you placed an order for a handbag 14 days ago, however, you haven’t received it. I would like to inform you that we shipped out the package on the day it was ordered, and also handed to courier company. In addition to that we have received a notification from the courier partner that the address we have on file was incorrect. I would request you to please let me know about your correct, therefore, we can reship the product.

Thank you for your time and patience.

Best Regards,
Rohit
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

Greetings for the day.

Hope you’re doing great!

Thankyou for reaching out and apologies for the inconvenience caused. As I understood, the product that you have received is damaged and you would like to return it. Please allow me to help you out with it. As you’re our valued customer, I will ask the team to pick the cabinet that you have ordered from your place. Also, I am raising a request to resend the cabinet through express delivery with no extra cost. Please confirm, therefore, we can send the new cabinet.

Thank you for your time and patience.

Best Regards,
Rohit.