Subject: English Language Test - Summaiy Mahajan
From: Summaiy Mahajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:49:08 -0500

| | Foreign Language Screening Test

Name | Summaiy Mahajan    /  (91) 9503179949    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir /madam(customer name )...we are extremely sorry to delay your product ..as per the update from logistic partner ...the address on the order is wrong ..so we please request u to contact on customer support for further assistance,  customer support Executive will surely help you and update your address and will try to deliver your product with in 1 to 2 business days. we appreciate your patience.

Thanks regards,
Sumaiyya Mahajan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul ,
We received your mail rearding your recent purchase that is a tv cabinet... as per your query the tv is having scratches and you need a replacement..we are extremely sorry for the trouble u have faced ...as per the brand policy ....brand is providing replacement for ur product...for further assistance customer support Executive will call you for the update and confirmation regarding the product
..thanks for your valuable time .

Thanks and regards,
Sumaiyya mahajan
Senior executive

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