Subject: English Language Test - Vishakha Arya
From: Vishakha Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:21:00 -0500

| | Foreign Language Screening Test

Name | Vishakha Arya    /  (+91) 09368335315    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to Non-Delivery of the order.

Dear Rakhi Singh,

This email is regarding order number HIKABAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong.
I would be grateful to you if you could send us the correct address with two phone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9385473821 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Babyshop Company,

Customer Service Representative

Vishakha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply for return and replace for purchased products

Dear Mr. Abdul,

I am Vishakha, customer support executive from Homebox.

We are extremely sorry our [TV Cabinet] didn’t meet your expectations. I fully respect your decision and can only apologize for any problems your business experienced.

We’ve processed your return and replacement with a new unit in about 3 to 5 business days.

If you have any other questions or concerns, just reply to this email, We’ll be here to help you in any way I can.

Best,
Homebox Team

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