Subject: English Language Test - Anjali Chaudhary
From: Anjali Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:20:01 -0500

| | Foreign Language Screening Test

Name | Anjali Chaudhary     /  (91) 8287853820    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for letting us your concern. We understand your disappoint, please accept our apology.

We deeply regret we failed to deliver at the excepted time, however our delivery agent couldn't deliver due to wrong address. If you could provide us the correct address, we would assure you to deliver at the earliest within 2days.

As a token of apology, we would like to offer a 10% discount on your next order at babyshop.com.

Thanks & regards,
Babyshop
Anjali Chaudhary

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for reaching out to us. Satisfying our customer our first priority and we apologise for the disappoint you had to face regarding the scratch in the TV.

We have processed the replacement, our representative will contact you and get it replaced by 3-5days.

If you have any other queries, please reply to this mail I will here to help you.

Thanks & regards,
Homebox
Anjali Chaudhary

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