Subject: English Language Test - Prakhar Bhardwaj
From: Prakhar Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:04:58 -0500

| | Foreign Language Screening Test

Name | Prakhar Bhardwaj     /  (091) 9027694384    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer (His Name),
Very Good/afternoon/evening (Greetings).

We would like to apologise for the inconvenience caused to you,I would like to inform you the address you mentioned on our website was not as per the courier address, because of which you are facing this delay.

Sir/Ma'am I would like to suggest you,Please mention the correct address.
I hope I have answer all your queries,feel free to contact us anytime you indulge in any inconvenience.

We are dedicated to serve you the best of our services.
Thankyou and Have a nice day.
Team (Organisation Name).

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are very sorry for the inconvenience caused to you from our side.
We accept our negligence and committed to resolve your complaint as soon as possible.
Your replacement request has been proceeded further. We assure you about our quality products and services to be imparted in future.

Thanks for trusting us.Wish you a great day ahead.

Homebox Team.

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