Subject: English Language Test - Ritika Tiwari
From: Ritika Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:03:44 -0500

| | Foreign Language Screening Test

Name | Ritika Tiwari    /  (110045) 7033812283    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

TO: [email-masked]
FROM: [email-masked]
SUB:REPLY TO NON-DELIVERY OF THE ORDER

RESPECTED MAAM

THIS EMAIL IS RESPONSES TO THE EMAIL RECEIVED BY YOU ON 1.03.23

THIS EMAIL IS REAGRDING ORDER NUMBER EKHIBAG-2001 WHICH WAS SUPPOSED TO HAVE REACHED BY YOU NOW. UNFORTUNATLEY ,THE COURIER COMPANY COULD NOT CARRY ON WITH THE REQUIRED PROCESSES AS THE ADDRESS WAS WRONG. I WOULD BE GRATEFUL TO YOU IF YOU SEND US THE CORRECT ADDRESS WITH THE TWO TELEPHONE NUMBERS AS TO THE PERSON WHO CAN CONTACT WHILE MAKING THE DELIVERY.

ANOTHER WAY TO COMPLETING THIS ORDER IS BY CONTACTING THE COURIER COMPANY WHOSE NUMBER IS 9856214567 AND PROVIDING HIM WITH YOUR EXACT LOCATION OR GOING TO THE COURIER COMPANY YOURSELF COLLECTING IT.

EXTREMELY SORRY THAT YOU HAD TO GO THROUGH THIS EXPERIENCE WITH US.

THANKING YOU

FOR HELLO COMPANY,
CUSTOMER SERVICE REPRESENTATIVE
RITIKA

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

TO: [email-masked]
FROM: [email-masked]
SUB: DAMAGED ORDER

RESPECTED MAAM

THIS EMAIL IS RESPONSES TO THE EMAIL RECEIVED BY YOU ON 1.03.23

UNFORTUNATLEY ,THE ORDER DELIVER TO YOU HAS SCRATCHES ON IT I AM EXTREMELY  SORRY FOR THE INCONVENIENCE YOU HAVE FACED .

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