Subject: Trainer Candidate - Nisha Kumari
From: Nisha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 02:03:12 -0500

| | Tech Support Test

Name | Nisha Kumari
E-mail | [email-masked]
Phone Number | (121001) 9123414871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad SGM NAGAR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NPB CONSULTANT PVT LTD | Referral Specialist | Feb 2023 | 35000/-
Previous Employer 2 | Wipro Ltd. | Quality Analyst | Aug 2021 | 20000/-

If Selected, how much time do you need to join? | 1 week

Please briefly describe your work experience specifically in Quality?

Am Quality assurance analyst in U.S health care (ANTHEM).
Checking the errors in claims processed by Associate

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

The Most difficult situation is when Associates are doing continue Errors in processing of claims.
For improving the quality of claims I take daily sessions on the topics from which they are creating the Errors, Supervisor also help to manage and improve the Quality of claims.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The Good Customer service is just that we are completing the needs.
The Great customer service is that customer is so happy and feel great ful that they are using our services which is provided by us

What according to you makes you a good candidate for this position? | Clam, Positiveness, Teamwork, Good Leadership etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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