Subject: Trainer Candidate - Prerana Cheryala
From: Prerana Cheryala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Mar 2023 01:05:08 -0500

| | Tech Support Test

Name | Prerana Cheryala
E-mail | [email-masked]
Phone Number | (+91) 9963242696
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | Senior Executive Trainer/ Process Trainer | April 6th 2023 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | Training NHT Batches, OJT Certifications, On time Updates dessimination, Refreshers on recent updates, Team Huddles.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult situation in my experience is to have a team on time …! I used to ping them to be available at so and so time to take the dessimination but few times it is little tough if any one is not available on that particular slot

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Handling a situation in logical presentation is a great customer services instead of presenting a regular concepts.
Need to make the client understand the concept behind our views
Capable of handling a escalations
If we are placing our points in front of client, Client should clearly grasp the point without miscommunication

What according to you makes you a good candidate for this position?

Candidate feasibility and punctuality towards the job and core work responsibilities
Behaviour and Respect towards each other is the key quality a candidate should have to work in any corporate organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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