Subject: English Language Test - kunal kohli
From: kunal kohli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Mar 2023 08:06:46 -0500

| | Foreign Language Screening Test

Name | kunal kohli    /  (+91) 8882838163    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

SUB : regarding your complaint against the delivery of your order (Handbag)

On the date of the receipt of your order itself, we handed the handbag over to the courier company (xyz limited) which tried to reach you. but they were unable to provide us the POD (proofof delivery) claiming the address mentioned on the consignment was wrong.

So we here by request you to provide us your actual and right address to enable us to ensure you timely delivery.

Hope you will update your address as soon as possible.

Inconvenience caused to you is highly regretted.

Thanks
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

SUB: regarding your request for the replacement of your order (cabinet)

We respect your complaint in relation to the scratches found by you after the installation of the cabinet in your home. We can't neglect your request but we can't help you out in sustainence of your request either. We really stand apologetic for the mistake conducted by our staff and noticed by you. We hope you can understand that even as per the general principle guidelines of a deal is contradictory with the offer you have made before us. So there is no alternate left with us except to maintain the status quo.

Hope our explanation will suffice.

Thanks
Babyshop.Com

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