Subject: Arabic Language Test - aamir faisal
From: aamir faisal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 23:28:36 -0500

| | Foreign Language Screening Test

Name | aamir faisal    /  (+91) 9643160495    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

In this regard, we can help you as much as you may have entered the wrong address, because our courier boy took the goods to the same address you entered, and he try to contact you and to find the address. Many attempts were made by him but he failed,
so please check your address and inform our customer support team. Your legitimate grievances will be accepted and resolved.

Thank you very much for doing business with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Very glad to know that you have received your order, we will definitely help you with the condition of the goods as you mentioned, and will replace the damaged item with a new one, aware of the situation. Thank you very much for doing this.
In electronic goods, the company's policy is that they do not issue refunds on electronic goods, but replace them with a new one.
Hope you will cooperate with us, we will soon replace your damaged equipment with new equipment.
Thank you very much

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