Subject: Re: English Language Test - Hejilo Kath
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 4 Mar 2023 05:27:42 -0700 (MST)

already joined somewhere 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, February 20, 2023 4:43:23 PM 
Subject: Fw: English Language Test - Hejilo Kath 

interview 

From: Hejilo Kath <[email-masked]> 
Sent: Saturday, February 18, 2023 11:23 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Hejilo Kath 

	
	
			Foreign Language Screening Test 
		
	Name 	Hejilo Kath / (+91) 9366642466 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear xxxxx, 

Thank you for reaching out to us regarding your recent order of the handbag from our online store. We sincerely apologize for the inconvenience caused to you in this matter. 

As per our records, your order was shipped on [date], and we have received an update from the courier company that they attempted to deliver your order but were unable to do so as the address provided was incorrect. We understand your concern and we apologize for any inconvenience this may have caused you. 

To ensure timely delivery of your order, we kindly request you to please confirm the shipping address provided during the order placement. In case there is an error in the address, please let us know the correct address, and we will do our best to assist you in this matter. 

If the courier has attempted delivery and was unable to deliver the order, it is possible that they may have left a delivery notification at your address or attempted to contact you by phone or email. Please check your mailbox or your contact details for any updates. 

We would appreciate it if you could respond to this email with the correct shipping address or any other details that could help us in resolving this matter for you. 

We apologize for any inconvenience caused and thank you for your patience in this matter. We value your business and look forward to hearing from you soon. 

Best regards, 
xxxxx 
Customer Service Representative at babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for reaching out to us regarding your recent purchase of the TV Cabinet from our store. We are sorry to hear that you have received a product with scratches on it, and we apologize for any inconvenience this may have caused. 

At Homebox we strive to provide our customers with high-quality products and services, and we take such incidents very seriously. We would like to assure you that we will do everything possible to resolve this issue for you. 

We understand that you would like to return the TV Cabinet and receive a replacement or a refund. Please be informed that our return policy allows our customers to return or exchange a product within [number of days] days from the date of purchase, provided the product is in its original condition and packaging. We request you to please share pictures of the scratches, and we will escalate the matter to our Quality Assurance team for further investigation. 

We would like to assure you that we will do our best to resolve this matter as soon as possible, and we appreciate your patience and cooperation in this regard. 

Please let us know if you have any further queries or concerns, and we will be happy to assist you further. 

Best regards, 
xxxxx 
Customer Service Representative at Homebox