Subject: Trainer Candidate - Amit Vishwakarma
From: Amit Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 05:55:46 -0500

| | Tech Support Test

Name | Amit Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 8595962732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad Haryana

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SRK tele energy India pvt ltd | Sr. Quality Er | Till now | 30K
Previous Employer 1 | Shubham flexible packaging machine pvt Ltd | Quality Er | Dec2021 | 24K
Previous Employer 2 | Subros Ltd | DET | May2018 | 16K

If Selected, how much time do you need to join? | One month (Negotiable)

Please briefly describe your work experience specifically in Quality?

I have 7 experience in Quality Assurance. I maintain the all quality parameters regarding to the customer.
I am responsible for Customer Complaint handling.
I am responsible to the conduct the supplier audit related to process, product and system etc.
I have great knowledge about 7 qc tools, Problem solving method, RCA, PFD, Audit Report, Calibration, Traceability etc.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

My organization was facing that how to enhance its employees skill specially newly joined people.

I started to make training material to trend them.

Now I am going to tell throu process flow diagram that helped us to enhance the skill of employees.

New joining - DOJO( Training School in plant - 15 days) - Check effectiveness - Complete Dojo session - Handover to Department - Monitor them one week.

In the Dojo session, we covers the all quality parameters as
1. How to work(WI)
2. Critical to Quality
3. Defect awareness and classification

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means meeting the requirements and expectations, but excellent customer service means customer delight ( right product right time right location right qty.)

What according to you makes you a good candidate for this position?

I likes to take new challenges and also learns them.
I have 7 years experience in Quality Assurance.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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