Subject: English Language Test - Beerevally Kranthidhar
From: Beerevally Kranthidhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 04:57:04 -0500

| | Foreign Language Screening Test

Name | Beerevally Kranthidhar    /  (91) 7013318110    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:[email-masked]
Subject: reply to the non delivery of order.
Respect sir,
This email is in response to the email recieved by you on  3/3/2023.
This email is regarding order no HANDBAG1423 which was supposed to have reached by now. unfortunately the courier boy unable to delivery because of wrong adress.i would be grateful if you would send us the correct address.
Extremely sorry that you had to go through this experience with us.
Thanking you,
From babyshop
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From:[email-masked]
Subject: replacement of new unit or refundable money
Respect sir,
This email is response to the email received by you on 3/3/2023.
This email is regarding to you complaint no 3256 received by you . I could even help more if I have received images.so I please request you to send the images.if there are any scratches then our unit members will come and fix the new cabinet.
Extremely sorry that you to had to go through this experience with us.
Thanking you,
From home box team
Customer service representative

| |