Subject: Re: English Language Test - Gulnaz Khatoon
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 4 Mar 2023 01:13:34 -0700 (MST)

location-Punjab,cannot relocate ,looking for WFH 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Saturday, March 4, 2023 1:02:38 PM 
Subject: Fwd: English Language Test - Gulnaz Khatoon 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Gulnaz Khatoon <[email-masked]> 
Date: 4 March 2023 at 12:46:47 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Gulnaz Khatoon 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Gulnaz Khatoon / (140301) 08453034229 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 
From: [email-masked] 
Sub: Reply to non-delivery of the order. Respected Mam, 

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery. 

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it. 

Extremely sorry that you had to go through 

this experience with us. 

Thanking you, 

From- [email-masked] 

Customer Service Representative 

Gulnaz 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Greetings of the day, Abdul! 
I hope this mail finds you very well. 
We are so sorry for the inconvenience caused to you. We would like to ask you to share the pictures of the product. Post the investigation, as per the policies of the seller end you will be getting a solution of return or refund. 
We hope this would be helpful. 
Thank you for shopping with us, Abul! 

Best regards, 
CSA Homebox. 	

	

BQ_END