Subject: Arabic Language Test - Alaa Addin Taha Ahmed
From: Alaa Addin Taha Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 02:58:25 -0500

| | Foreign Language Screening Test

Name | Alaa Addin Taha Ahmed    /  (+2) 01111639638    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We are very sorry that you did not receive [product name] in time, order exceeded This product is in stock.
Thanks for your message,
Do not hesitate to contact us.
Alaa Addin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We're really sorry that this didn't work out as promised, and we apologize for any inconvenience this caused you. Our products undergo many quality control checks before they are delivered to customers, however, this unfortunately has exceeded those checks and our level of standards. To make up for this mistake, we've shipped a new "Name" item to you, which should arrive in a few days, We've also included a pre-labeled box so you can return your ex once you've received your replacement.
Thanks for your message,
Do not hesitate to contact us.
Alaa Addin

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