Subject: English Language Test - Hemank Grover
From: Hemank Grover <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Mar 2023 02:40:50 -0500

| | Foreign Language Screening Test

Name | Hemank Grover    /  (+91) 9650456156    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I sincerely apologize that you've not received your order yet. The order has already been shipped and tracking details are xxxxx. As per the tracking information the delivery was attempted and carrier marked the address as incorrect. Please do contact the carrier regarding delivery address correction. Carrier is UPS and contact number is 11111111. Please rest be assured you will surely get the item once the address is corrected.

Best,
Hemank Grover

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I sincerely apologize for the inconvenience this issue has caused you. I totally understand the frustration as the cabinet has scratches on it. So, in this case we do have an option in which you can return the item for a full refund. However, as the cabinet is already installed and if you would like to keep the item we can provide you a 20% discounted refund in your original payment method. Please let us know which option would you prefer.

Best,
Hemank Grover.

| |