Subject: Fwd: English Language Test - Aryan Kumar
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Sat, 4 Mar 2023 07:34:13 +0000

Interview

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Begin forwarded message:

From: Aryan Kumar <[email-masked]>
Date: 3 March 2023 at 19:15:17 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Aryan Kumar
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Aryan Kumar    /  (+91) 9650771416    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

I hope this email finds you well.

Thanks for your purchases with us. First of all, we apologize for any delay or problem which you might have faced. Apart from this, we kindly request you to go back on our website babyshop.com and recheck your billing address so that your order could be delivered to you within prescribed days. Please, be patient until you receive the delivery.

Thanks for showing your trust in our products & services.

If you still have any query or discrepancy, please contact us as early as possible.

Warm regards,
Babyshop
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

I hope you've had a great day so far.

Thanks for your purchases with us. Firstly, we really apologize for any problem you might have faced due to our manufacturing department mistake. You've got a TV Cabinet having too many scratches on it. We'll try to replace the unit with a new one or refund your money back as soon as possible. Moreover, please be patient until your problem is solved.

Thanks for having trust in our products & services.

If you have any query, please contact us anytime.

Warm regards,
Babyshop