Subject: Re: English Language Test - Aditya Mandal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 3 Mar 2023 04:59:21 -0700 (MST)

stay in Saket,will relocate,sound ok, total experience is 2y,immediate joiner,last salary-32k,expecting as per company norms, told our max is 25k, he is ok with that, shared assesment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, March 1, 2023 5:43:16 PM 
Subject: Fw: English Language Test - Aditya Mandal 

interview 

From: Aditya Mandal <[email-masked]> 
Sent: Wednesday, March 1, 2023 5:40 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Aditya Mandal 

	
	
			Foreign Language Screening Test 
		
	Name 	Aditya Mandal / (110068) 7866909561 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	
To : [email-masked] 
From : [email-masked] 
Cc : [email-masked] 

Subject : status of the parcel and re- 
confirming the address 

Dear Sir/Maam, 

Thank you for shopping from babyshop. We are here to help you. 

As per your concern , the status of your parcel has been shifted to our delivery department. But as per our delivery team. The mentioned address was incorrect. 

So, we request you Sir/Maam/Name that could you please re- confirm your address so that our delivery person can reach out to you on the given date of delivery. 

Thank you for contacting customer support. Is there anything else I can help you out with regarding your query then please dial our helpline number. 

For more information regarding the upcoming sale of the next month on our babyshop just dial our toll-free number over the website. 

Aditya Mandal 
Customer Support Executive 
Babyshop.in 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	
To : [email-masked] 
From : [email-masked] 
Cc : [email-masked] 

Subject : Replacement of the Tv Cabinet 

Dear Sir/Maam 

Thank you for contacting Homebox service. We would apologise for the inconveniences for the TV Cabinet . 

Our replacement Team will be reaching to you with 5-7 working days. And replace the old TV cabinet with a New Tv Cabinet. 
As per your concern if you can provide the pictures of the default TV cabinet so that we can check out with the management Team. 

We Apologise again for the inconveniences caused to you. Is there anything else we can help you out with then please call on our toll Free number. 

Thank you 

Aditya Mandal 
Customer Support Executive 
HomeBox.co.in