Subject: Re: English Language Test - Gaurav Mahato
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 3 Mar 2023 04:56:57 -0700 (MST)

location-Delhi,total experience is 4m,salary-11.5k,,expecting-17-18k,sound more than average, undergraduate,shared assessment test 

From: "Aishwarya Jaiswal" <[email-masked]> 
To: "Deeksha Dadu" <[email-masked]> 
Sent: Thursday, March 2, 2023 4:00:38 PM 
Subject: Fwd: English Language Test - Gaurav Mahato 

hi , can you please evaluate this test? Thanks 

From: "Gaurav Mahato" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, March 2, 2023 3:17:34 PM 
Subject: English Language Test - Gaurav Mahato 

	
	
			Foreign Language Screening Test 
		Name 	Gaurav Mahato / (110068) 790573238 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To : [email-masked] 
From : [email-masked] 
Cc : [email-masked] 

Dear Sir/Maam or Name 

Thank You for shopping from babyshop India. 

As per your query your hand bag has been shifted to our delivery department on the given date. 

But, our delivery team is not being able to detect the exact address given by you. So , we request you to re- confirm the address. 

To avoid delay in the delivery of the parcel please provide us with an additional contact detail so that our delivery person would find easy to deliver your parcel. 

For further enquiry feel free to connect with us.We will be greatful to help you. 

Gaurav Kumar 
Customer Support Executive 
Babyshopindia.com 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	To : [email-masked] 
From : [email-masked] 
Cc: [email-masked] 

Dear Sir/Maam 

Thank You for contacting Homebox customer support. 

As per your query we apologise for the inconvenience faced by you. Our replacement team will be in touch with you within 7-10 working days. 

Our replacement team will change your old TV cabinet with a new one. 

We apologise once again for the Scratch TV cabinet. As a gesture of goodwill for this inconvenience we will be providing you with an additional coupon of 25% Flat discount on your next purchase from Homebox India . 

For any furthur assistance, feel free to contact us . 

Thank You 

Gaurav Kumar 
Customer Support Executive 
Homebox India pvt ltd