Subject: Trainer Candidate - Swathi Ch
From: Swathi Ch <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Mar 2023 04:53:40 -0500

| | Tech Support Test

Name | Swathi Ch
E-mail | [email-masked]
Phone Number | (91) 9490790373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MicroFocus | QA Engineer | NA | 20000
Previous Employer 1 | jobiak | Data Analyst | 12th dec 2021 | 13000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in Quality? | Working on pure agility, and taken the ownership of performance testing, bug regression, bug reporting, functional testing etc.. and also actively involved in automation testing using java selenium.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | in this scenario, i could mention my architect who is handling the tough situations and guiding us in all possible scenario's.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service reps will get the problem solved eventually.
great customer service reps will get it solved immediately.

What according to you makes you a good candidate for this position? | Trust me i'm a fast learner and i can give my 100% as in business. and at the same time i will consider this position for my carrier growth.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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