Subject: Fwd: English Language Test - Sobori Ghosh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 3 Mar 2023 00:44:26 -0700 (MST)

Hi , can you please evaluate this test.Thanks 

From: "Sobori Ghosh" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, February 27, 2023 11:34:44 AM 
Subject: English Language Test - Sobori Ghosh 

	
	
			Foreign Language Screening Test 
		Name 	Sobori Ghosh / (91) 9354602516 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi, 

Hope you are doing great! 

We got your mail about the query for your status of delivery. We am really sorry to hear that you did not get your product till now. 

As I can see that the delivery person tried to contact you, but you were not reachable. And also our delivery person tried to deliver the product to your address. But as per that address no one is living there. So the product returned to our warehouse. 

I would ask you to check the address once that is given on your address portal. And also please call the delivery person for your delivery. You can call the delivery person from our portal, his number is already shared with you in tracking status option. 

And also confirm the correct address for the delivery. 

Hope I have resolved your query for now! If you have any other concern about delivery please let us know, we are always here to help you. 

Thanks and regards 
Sobori Ghosh 
Babyshop.com 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Hope you are doing great! 

We got your response about returning the unit of TV cabinet. We are really sorry for this inconvenience caused by us. 

As the cabinet is already delivered and installed by our team, so as per the return policy you have to ask for the replacement from your own. 

You can write an email to our replacement team within 15 days from the delivery date. Then our replacement team will arrange a replacement for that damage product. 

Hope this information helps you for your query. If you have any other concern fill free to reach us. Thanks for contacting us. 

Regards 
Sobori Ghosh 
Cce 
Homebox