Subject: Fwd: English Language Test - Talha Alam
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Fri, 3 Mar 2023 06:13:37 +0000

Interview

Sent from my iPhone

Begin forwarded message:

From: Talha Alam <[email-masked]>
Date: 2 March 2023 at 13:06:08 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Talha Alam
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Talha Alam    /  (+91) 8899920899    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi xyz,

Greetings from LiveSalesman!

Thank you for contacting us.

We would like to inform you that you ordered a handbag from our online store which was out of delivery from our end and it reached the courier company on the same day the order was placed.

The courier agent tried to deliver your product at the given time but unfortunately the address you provided for the delivery was incorrect.
We would request you to update your address so that you may not face any kind of inconvenience in the future. We would deliver your order again after you update your correct address.

Thank you for letting us know about the problem you faced. We are available as a resource for you everyday (8:00 pm to 6:00 am). So if there is anything more we can help you with, please do not hesitate to contact us at [email-masked] or call us at +1 240 949 2437 (USA)

Regards, LiveSalesman support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

I am Talha and I am here to help you,

We are sorry to learn that the TV Cabinet delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a quality check before delivery. As a result, verifying the quality status of these products is not possible. However as a well-known ecommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

I have a made a note of your complaint. We will provide you the replacement for the defective product. In the next 2-3 days, our delivery executive will reach to you to collect the defective product and will provide you a new one.

Please accept our apologies for the inconvenience caused. We will look into this surely.

If there is anything more we can help you with, please do not hesitate to contact us at [email-masked] or call us at +1 240 949 2437 (USA)

Regards, LiveSalesman support