Subject: Arabic Language Test - MUHAMMED SALEEM MC
From: MUHAMMED SALEEM MC <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 3 Mar 2023 01:08:36 -0500

| | Foreign Language Screening Test

Name | MUHAMMED SALEEM MC    /  (91) 8943596556    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order. Respected brother,

This email is in response to the email recieved by you on 18.02.23.

This email is regarding order of a hand bag which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company delivery person whose number is .......... and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Baby Shop,

Customer Service Representative

MUHAMMED SALEEM MC.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: [email-masked]

Sub: Reply to complaint of TV Cabinet. Respected brother,

This email is in response to the email recieved by you on 03.03.23.

This email is regarding your complaint of TV Cabinet. Happy to know that our team had come and installed it. Unfortunately, we could know that the cabinet has too many scratches on it and we are really sorry for it. I would be grateful to you if you could keep it safe there and I will send our salesman with a new unit and he will collect the old one back.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Homebox Team,

Customer Service Representative

MUHAMMED SALEEM MC.

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