Subject: English Language Test - Ambrish Mouar
From: Ambrish Mouar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 08:54:00 -0500

| | Foreign Language Screening Test

Name | Ambrish Mouar    /  (91) 7503812089    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Mam,

This email is in response to the email received by you on 2.03.2023.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear,

I am sorry to know that you want to returned and replaced TV Cabinet.

I can see that your request for returned and replaced with a new unit is in process.

Your account will be disconnected by 13/04/2023.

Defective device will be picked in 5 days. Post successful device pickup refund will be processed in 14 working days.

IC (Installation charges) refund, if applicable, will be credited within 7 days once SD (Security deposit) is credited.

Appreciate your understanding and patience.

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