Subject: Trainer Candidate - Shikha sharma
From: Shikha sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 02:21:42 -0500

| | Tech Support Test

Name | Shikha sharma
E-mail | [email-masked]
Phone Number | (91) 8800880208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro | assistant manager | 18-03-2023 | 59000
Previous Employer 1 | tech mahindra | process trainer | 30-12-2020 | 35000
Previous Employer 2 | calibehr | executive l&d | 24-10-2019 | 26000

If Selected, how much time do you need to join? | 2weeks

Please briefly describe your work experience specifically in Quality?

work on TNA TNI
Process improvement plans on csat and performance
Audit calls sharing feedback
conducting training for NHT refreshers and TNI

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | nothing as such because i feel in a manager position you will always have challenges its just how you plan

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is when you've done everything
and great customer service is when you have done something exceptional in customers favour

What according to you makes you a good candidate for this position?

knowledge of six sigma
having experience in same domain

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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