Subject: English Language Test - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 2 Mar 2023 00:35:47 -0500

| | Foreign Language Screening Test

Name | Akash Kumar     /  (110093) 8700828071    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]
Cc: customer
From: babyshop.com

Subject: complaint about wrong address

Welcome to babyshop

Dear sir, you have ordered a handbag from our online store 14 days back. The order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to the customer, but the customers address as per the courier was wrong.

The customer is contacting us to check the status of his order.

Thanks for complaint we will try to solve this problem because we will check in the where is the mistake created that's it.
Customer executive
XXX

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : Abdul
Cc : customer service
From: [email-masked]

Subject: solve customer problem

Dear sir, last week you have purchased a tv cabinet from our store and our team installed it this morning in your house, that time Tv cabinet was good and well placed but some times your cabinet has so many scratches and dents also,
First of all we will check, where is the problem then we will clearify this after that you have to receive a new cabinet or refund.

Homebox draft

| |