Subject: Re: Arabic Language Test - Md Abrar Alam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 1 Mar 2023 06:37:16 -0700 (MST)

location- Hyderabad, can relocate,total experience is 1y,immediate joiner,sound more than average,looking for 4LPA, told our max is 25k, agree to that.Nationality -India 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, March 1, 2023 3:42:06 PM 
Subject: Fw: Arabic Language Test - Md Abrar Alam 

interview 

From: Md Abrar Alam <[email-masked]> 
Sent: Wednesday, March 1, 2023 1:46 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Arabic Language Test - Md Abrar Alam 

	
	
			Foreign Language Screening Test 
		
	Name 	Md Abrar Alam / (500008) 9354252861 / [email-masked] 
	Whats your first language 	Arabic 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 

From: [email-masked] 

Sub: Reply to non-delivery of the order. 

Respected Sir/Mam 

This email is in response to the email recieved by you on 14.03.23. 

This email is regarding order number (123456) handbag which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery. 

Another way of completing the order is by contacting the courier company whose number is 1234567890 and providing him with your exact location. Or our delivery boy is unable to find your location/ address kindly reset and check your delivery location again. 

Extremely sorry that you had to go through this experience with us. 

Thanking you, 

For LMG Service, 

Customer Service Representative 

Abrar. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Madam/ Sir, 
We regret that you have received a defective product. Please accept my apologies on the behalf of my company for the inconvenience caused. We have a strict quality check procedure in place that ensures that no defective product escapes our eyes 

The chances of a product or parts being defective or damaged are therefore minimum. However, we have discovered that sometimes a product may be damaged while on its way to the customer. In such cases too, the responsibility of replacement falls on us. 
I'll be working on this, I've shared your feedback with our team will reach out to you, and make sure try to resolve the issue as soon as possible. 

We have a replacement or full refund policy for products that do not match our quality standards. So, rest assured that we will provide you a fully functional Tv as a replacement or refund the entire amount. 

Thank you,