Subject: Fw: English Language Test - Aditya Mandal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 1 Mar 2023 12:13:16 +0000

interview
________________________________
From: Aditya Mandal <[email-masked]>
Sent: Wednesday, March 1, 2023 5:40 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Aditya Mandal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Aditya Mandal     /  (110068) 7866909561    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
To : [email-masked]
From : [email-masked]
Cc : [email-masked]

Subject : status of the parcel and re-
                confirming the address

 Dear Sir/Maam,

      Thank you for shopping from babyshop. We are here to help you.

 As per your concern , the status of your parcel has been shifted to our delivery department. But as per our delivery team. The mentioned address was incorrect.

So, we request you Sir/Maam/Name that could you please re- confirm your address so that our delivery person can reach out to you on the given date of delivery.

Thank you for contacting customer support. Is there anything else I can help you out with regarding your query then please dial our helpline number.

For more information regarding the upcoming sale of the next month on our babyshop just dial our toll-free number over the website.

Aditya Mandal
Customer Support Executive
Babyshop.in

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.
To : [email-masked]
From : [email-masked]
Cc : [email-masked]

 Subject : Replacement of the Tv Cabinet

 Dear Sir/Maam

  Thank you for contacting Homebox service. We would apologise for the inconveniences for the TV Cabinet .

Our replacement Team will be reaching to you with 5-7 working days. And replace the old TV cabinet with a New Tv Cabinet.
As per your concern if you can provide the pictures of the default TV cabinet so that we can check out with the management Team.

We Apologise again for the inconveniences caused to you. Is there anything else we can help you out with then please call on our toll Free number.

Thank you

Aditya Mandal
Customer Support Executive
HomeBox.co.in