Subject: English Language Test - Chhavi Gupta
From: Chhavi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 05:35:12 -0500

| | Foreign Language Screening Test

Name | Chhavi Gupta     /  (91) 6395358824    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,
I'm sorry, delivery boy is facing trouble to deliver your order 2345678 in the address you have provided.
Please Provide us your address accurately and kindly contact delivery boy for easy placement.
His number is 1234567890.

Sorry for inconvenience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/Mam,
Sorry for this. We'll definitely change it within 2 to 3 days.

Thank you

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