Subject: Fw: English Language Test - Yash Tyagi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 1 Mar 2023 10:12:24 +0000

interview
________________________________
From: Yash Tyagi <[email-masked]>
Sent: Wednesday, March 1, 2023 1:46 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Yash Tyagi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Yash Tyagi    /  (+91) 7895211331    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear [Customer], Thank you for reaching out to us regarding your order. We apologize for any inconvenience caused due to the incorrect address provided at the time of placing the order. We would like to inform you that the courier company has tried to deliver your order, but it was unsuccessful due to the incorrect address. We request you to please provide us with the correct address, and we will ensure that your order is delivered to you at the earliest. Thank you for your patience and cooperation in this matter.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul, We apologize for the inconvenience caused to you regarding the scratches on the TV cabinet delivered to you. We understand your concern and would like to inform you that we take such matters seriously. Our team will arrange for the return of the cabinet and initiate a replacement at the earliest. Alternatively, we can provide a refund for the purchase. We apologize again for the inconvenience caused and thank you for your patience and cooperation in this matter. Please let us know your preference and how we can assist you further.