Subject: Fw: Arabic Language Test - Md Abrar Alam
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 1 Mar 2023 10:12:06 +0000

interview
________________________________
From: Md Abrar Alam <[email-masked]>
Sent: Wednesday, March 1, 2023 1:46 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: Arabic Language Test - Md Abrar Alam

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Md Abrar Alam     /  (500008) 9354252861    / [email-masked]
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir/Mam

This email is in response to the email recieved by you on 14.03.23.

This email is regarding order number (123456) handbag which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 1234567890 and providing him with your exact location. Or our delivery boy is unable to find your location/ address kindly reset and check your delivery location again.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For LMG Service,

Customer Service Representative

Abrar.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Madam/ Sir,
We regret that you have received a defective product. Please accept my apologies on the behalf of my company for the inconvenience caused. We have a strict quality check procedure in place that ensures that no defective product escapes our eyes

The chances of a product or parts being defective or damaged are therefore minimum. However, we have discovered that sometimes a product may be damaged while on its way to the customer. In such cases too, the responsibility of replacement falls on us.
I'll be working on this, I've shared your feedback with our team will reach out to you, and make sure try to resolve the issue as soon as possible.

We have a replacement or full refund policy for products that do not match our quality standards. So, rest assured that we will provide you a fully functional Tv as a replacement or refund the entire amount.

Thank you,