Subject: Trainer Candidate - Prabhakar Ravi
From: Prabhakar Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 04:43:30 -0500

| | Tech Support Test

Name | Prabhakar Ravi
E-mail | [email-masked]
Phone Number | (+91) 7011860680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | In technologies | Quality analyst | | 32k
Previous Employer 1 | Mattsenkumar | Quality analyst | | 28k
Previous Employer 2 | Wzy mind | Quality analyst | | 25k

If Selected, how much time do you need to join? | Less than one week

Please briefly describe your work experience specifically in Quality?

●Listen to the call recordings and provide insight and solution to operational management to maximize lead conversation and customer satisfaction
●Ensure the call centre agent adhere predetermined quantity assurance standard & the business's standard operating procedures

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Collaborate with supervisors to share call quantity performance issues and provide regular reports on overall performance & trends
. Identify and  support other opportunity for quality improvement across the team
. Develop materials and process document to support training, as need

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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