Subject: Re: English Language Test - Moshin Khan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 1 Mar 2023 07:47:30 +0000

Clear reject

Sent from my iPhone

On 28 Feb 2023, at 12:38, Aishwarya Jaiswal <[email-masked]> wrote:

Hi , can you please evaluate this test? Thanks

________________________________
From: "Moshin Khan" <[email-masked]>
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Tuesday, February 21, 2023 11:02:37 AM
Subject: English Language Test - Moshin Khan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Moshin Khan    /  (+91) 8920700148    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To cx mail I'd
From [email-masked]
Subject :- address was wrong

This mail is regarding order number xxxxx was supposed to have reached by now. Unfortunately, the courier company could not delivered your order because your address was wrong.  I would be very grateful for you if you could send us correct address with two telephone number. So that we can delivered your order as soon as possible. Extremely sorry for that what you have gone through this issue.

Thanks and regards
Moshin khan
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is Jessica Ayri. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My family was excited to see the football match on it. Surprisingly, the audio was not clear. Even after trying to play the audio on auto mode the sound was hardly audible.

I immediately informed your customer support center about it. To my notice they have raised a ticket number 213 but no action has been taken so far. I would request you to kindly look into the matter and take necessary action as soon as possible. I would prefer if you could replace the TV.

Looking forward to your positive response.

Yours sincerely,
Moshin khan