Subject: Fwd: English Language Test - Ravi Kant
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 1 Mar 2023 07:46:32 +0000

Interview

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Begin forwarded message:

From: Ravi Kant <[email-masked]>
Date: 28 February 2023 at 18:33:37 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked]
Subject: English Language Test - Ravi Kant
Reply-To: [email-masked]

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Ravi Kant    /  (91) 8826269522    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer,

I apologise for the inconvenience you have faced regarding the order getting delayed. However, I checked our courier partners tried to deliver the package but the delivery got declined due to incorrect address. Please do not worry!
Could you please re-confirm your address once again? Also, please be rest assured that we will try our best to deliver your courier within 2-3 business days.

Thank you.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

We completely understand your concern regarding the scratches on your cabinet due to installation. We are really sorry for the inconvenience.

Could you please take some pictures of the cabinet and share them with us on the same email and we will certainly do our best to assist you with your request for a cabinet replacement.

Thank you