Subject: English Language Test - Pooja Rawat
From: Pooja Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 01:54:27 -0500

| | Foreign Language Screening Test

Name | Pooja Rawat     /  (91) 9315319357    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

A very good morning/ evening ( customer name)
As i can check you have placed an order of hand bag which is already shipped on the same day and yet to reach your door.
Courier is trying to deliver your order but unable to locate your exact address.
Could you please confirm your address to me once so that we can help courier to deliver your order to your location as soon as possible.
Rest be assured your order will be delivered to you as per timeline provided.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning/ evening Mr.Abdul

Thankyou for contacting us.

As we checked you have purchased and order ( order no.) TV cabinet which was installed last week
We are sorry for the inconvenience caused and understand that you have a high expectations from us
Be assured we would definitely help you with the issue .
Your order is in (any replacement/ return policy if possible) so on your behalf replacement is created which could be expected to delivered till ( any date)
I hope this would resolve your issue

Thankyou for contacting Homebox Team

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