Subject: English Language Test - Preeti Giri
From: Preeti Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 01:53:58 -0500

| | Foreign Language Screening Test

Name | Preeti Giri    /  (91) 6362062600    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Dear,
Customer Name
We would like yo inform you there is delay, sorry for the inconvenience.
Our delivery person is trying to dilevery your address but there is some mistake in address, so, i would like to request you please confirm your address .
So , that we can deliver the order at right place.
Please feel free to connect us for any further assistance.

Thanks & Regards
company name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Customer name

I really apologizes for the inconvenience.
As. you informed us that there are many scratches on the unit.
Today our team will visit your address for verification.
Also I would like to request you please attach some photo of unit

| |