Subject: English Language Test - Bhawna Kaushik
From: Bhawna Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 1 Mar 2023 01:47:33 -0500

| | Foreign Language Screening Test

Name | Bhawna Kaushik    /  (91) 8595205054    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We really apologize for the delay and for the inconvenience caused. We understand your problem and surely help you in the same. We have coordinated with our relevant team for the same. Our courier partner tried to deliver the product but your delivery address is not correct.
We will request you to share the correct address, so that we will be able to deliver the order as soon as possible.

Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We really apologize for the same. So your product is under the return policy. We will request you to share the images of the cabinet. We will surely look into the same and get back to you with the proper resolution.

Regards
ABC

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