Subject: Arabic Language Test - Hisam P
From: Hisam P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Feb 2023 08:31:36 -0500

| | Foreign Language Screening Test

Name | Hisam P    /  (+91) 8129073048    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We are sorry to hear that your order didn't arrive in time. We already packed and shipped your item to the given address the same day you have being ordered.We tried our best to reach to you with in the time,but unfortunately your given address is wrong. Our courier tried to deliver the order to you, but your address as per the courier was wrong.we contacted the Courier company and your item is still available in the store.
We request you to update your address as soon as possible.
With regards,
Babyshop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are sorry to hear that your order didn't arrive in time. We already packed and shipped your item to the given address the same day you have being ordered.We tried our best to reach to you with in the time,but unfortunately your given address is wrong. Our courier tried to deliver the order to you, but your address as per the courier was wrong.we contacted the Courier company and your item is still available in the store.
We request you to update your address or contact the courier company as soon as possible.Thankyou for contacting babyshop. Com. Have a nice day

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