Subject: Re: English Language Test - Belal Ahmad
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 28 Feb 2023 06:24:16 -0700 (MST)

this candidate applied for Arabic process,he has not taken the Arabic test as yet,he wants to proceed with Arabic first.nationality Indian 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 28, 2023 4:25:32 PM 
Subject: Fw: English Language Test - Belal Ahmad 

interview 

From: Belal Ahmad <[email-masked]> 
Sent: Tuesday, February 28, 2023 3:09 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Belal Ahmad 

	
	
			Foreign Language Screening Test 
		
	Name 	Belal Ahmad / (110025) 8882659155 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear sahil, 
We are sorry for the delay in your shipment. 
The wrong address has caused significant delay in our operations. 
You are requested to resend your address to us. 
We are doing everything possible to ensure that your order is shipped as soon as possible. 
Thank you for your patience and understanding. 
Sincerely, 
Belal Ahmad, 
Customer service representative. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Raju, 
We are sorry to learn that the TV cabinet delivered to you is defective. 
While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. 
As a result, verifying the quality status of these products is not possible for us. 
However, I have made a note of your complaint. 
We will provide you a replacement for the defective product in the next 1-2 days. 
Our team will reach you to collect the defective TV cabinet and will provide you a new one in return. 
Please accept our apologies for the inconvenience caused. 
Please feel free to contact me via phone or email if you need help with anything else. 
Sincerely, 
Belal Ahmad, 
Customer service representative.