Subject: Re: English Language Test - Sahil Jain
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 28 Feb 2023 05:40:19 -0700 (MST)

stay in Ghaziabad,immediate joiner,total experience is 1y,last salary-27k, told uor max is 25k-ok with that,shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 28, 2023 5:44:44 PM 
Subject: Fw: English Language Test - Sahil Jain 

interview 

From: Sahil Jain <[email-masked]> 
Sent: Tuesday, February 28, 2023 5:04 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Sahil Jain 

	
	
			Foreign Language Screening Test 
		
	Name 	Sahil Jain / (91) 7011217141 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Sir, 

Greetings for the day! 

Hope you're doing great! 

Thankyou for reaching out, and apologies for the inconvenience caused. As I understood that you ordered a hand bag from us, and unfortunately it wasn't delivered. I would like to inform you that we did ship out the package and handed over it to the courier facility the same. However, it seems to me that the shipping address was wrong. I would request you to please let me know your correct address, therefore, we can send the package again. 

Regards 
Sahil Jain 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Greetings for the day. 

Hope you're doing great! 

Thankyou for reaching out, and apologies for the inconvenience caused. As mentioned by you that you may have received a cabinet that has too many scratches on it. We certainly strive to give you the best possible service, and if it is upto the standards we would take the full responsibility. Please don't worry, we will replace the cabinet with a new one and also remove the delivery charges as a good will gesture. Please confirm, therefore, we can replace the cabinet. 

Regards 
Sahil